Communication Policy

If this is a medical emergency — severe symptoms, chest pain, signs of pancreatitis, severe dehydration, thoughts of self-harm — do not message LeanSync. Call 911 or your prescriber immediately.

LeanSync runs on Telegram, not SMS

LeanSync v1 is delivered entirely through a Telegram bot. We do not send carrier text messages (SMS). You connect by opening our bot in Telegram during signup. LeanSync charges no message or carrier fees; your normal Telegram and internet-data terms are between you and your providers. Your use of Telegram is also governed by Telegram’s own terms and privacy policy.

Messages are not monitored in real time

The channel is asynchronous. Messages you send are processed by automated systems and reviewed by your assigned certified trainer on a weekly cadence (sooner if the system flags something). No human is watching the channel 24/7. Treat LeanSync like email, not like a live chat.

Not for emergencies

LeanSync is not an emergency service. Do not use Telegram or any other LeanSync channel to report a medical emergency, an adverse drug reaction, or a mental-health crisis.

• Medical emergency → 911 (U.S.) or your local emergency number.
• Medication reaction, dosing question, side effect → your prescriber.
• Mental-health crisis → 988 Suicide & Crisis Lifeline (U.S.).
• Suspected injury requiring care → urgent care or emergency department.

Response timing is not guaranteed

We aim to deliver your daily plan within the morning window of your timezone and to respond to check-in replies inside that same day. We cannot guarantee a specific response time. Messages may be delayed by network outages, Telegram availability, or maintenance windows.

Automated systems generate most replies

Your daily plan and day-to-day check-in responses are generated by our rules engine (deterministic) and, for phrasing and natural-language parsing, by Anthropic Claude. Automated outputs may not account for every individual condition or nuance. Your assigned trainer reviews your week and handles anything the system flags for human attention. If you want a human review sooner, reply with the word TRAINER.

Medication & medical topics

LeanSync does not provide guidance on medication dosing, timing, or medical treatment decisions. If you ask, we’ll redirect you to your prescriber. Always follow the advice of your prescribing physician. See our Medical Disclaimer for the full boundary.

Your data and your rights

We collect only what the system needs to tune your training: your contact details, the onboarding answers you provide, your check-in replies, and the training history generated from them. We use it to operate and improve LeanSync for you and for trainer oversight.

• No third-party sale or sharing. We do not sell your data or share it with third parties except service providers required to run LeanSync, or where required by law.
• Deletion and access. You can request a copy of your data or its deletion at any time by emailing support@leansync.fit. We honor deletion requests within 30 days, except records we must retain by law.
• Withdraw consent. Stopping messages (below) withdraws your consent to further automated contact.

Full detail is in our Privacy Policy and Terms.

Opting out

Reply STOP at any time to opt out of all messages, or block the bot in Telegram. Reply HELP for help. Opting out withdraws your consent to further automated contact and pauses your account.

What we send

First-interaction message

Every new member receives this message before their first session:

In-session safety line

Reinforced periodically within the daily loop: